Support

Hello! How can we help you?

Ask the Teuton assistant. He or she knows our mobile phones, computers, guides and terms and conditions, and responds immediately, 24/7. If the answer isn’t good enough, they will arrange for someone to help you.

Need help? Email us at support@teuton-systems.com.

Here's how to get help

A lot can be resolved in a few minutes with the assistant. We always help with what is included in your purchase, and for any problems with the software after delivery, remote support is available.

Ask the assistant

Respond immediately, even on evenings and weekends. It finds your order, guides you step by step, and searches the GrapheneOS and KDE documentation when necessary.

It costs nothing

Ask a question

This is always included

Errors that existed when you received your product
Hardware defects covered by the warranty
Questions about ordering, delivery, returns and warranty

It costs nothing

Remote support

Is something glitching after an update, a new setting, or a program you installed? We'll call you at a scheduled time and can take over the screen so you can see everything we're doing.

From 495 kr for 30 minutes. Please book one or two hours.

Help with the software, without you having to submit anything

We guarantee that your computer or mobile device will work properly when you receive it. After that, updates, new settings, and programs that we do not control will be installed. Assistance with such issues is not included in the warranty, but we will be happy to help you anyway.

Remote support is also available for those of you who haven’t purchased anything from us. If you already run Linux, GrapheneOS, or an AI agent and need help, or if you want to learn more in depth, book a longer session.

Choose how long, 30 minutes, an hour or two hours, and a time that suits you.
Pay for the time you booked with a card, Swish, Klarna or PayPal, and describe in brief what you need help with.
We confirm the time, Usually within a few hours on weekdays. If that doesn't work, we suggest a new time, or you'll get your full money back.
We'll call you at the booked time. If necessary, we take over the screen with RustDesk, and you see everything we do.

Remote support is currently offered to customers in Sweden.

To book, email us at support@teuton-systems.com.

When you book, you ask us to perform the service at the time you choose, i.e. within the statutory 14-day cooling-off period. The right of withdrawal expires when the service is performed. If you cancel before then, you will always receive a full refund.

Hardware failure

Has something broken on your computer? Describe the error in the form below or for the assistant, and they will provide you with instructions for submitting it. If the error is covered by the warranty, we will repair it free of charge and send the computer back to you.

If it turns out that the fault is not covered by the warranty, the troubleshooting costs 395 kr plus shipping. We always contact you before we do anything that costs money.

The Matrix phone

For mobile devices, the Consumer Purchase Act applies to hardware warranties. GrapheneOS and the apps are developed by independent projects, but we are happy to help you get started. Start with the assistant; it can do most things about GrapheneOS.

The people behind the support

Real people in Hedemora who speak Swedish without technical jargon.

Mattias

Customer Service Manager

Adam

Support technician

Emil

Support technician

Write to us

Is there something else involved, or would you rather write? Describe the issue as thoroughly as possible: what product is involved, what happened, and what you did just before.

If you need to attach a screenshot, you can upload it via the open file sharing service. Send and paste the link into the message.

Never enter passwords, PIN codes or card numbers in the form. We don't need them to help you.

Would you rather use the phone? Call 010-10 11 222.

Quick tips

Forgot your decryption password?

Unfortunately, it cannot be restored. Unlike Windows and macOS, it is never stored in a cloud, as that would be a security risk. Therefore, switch to a personal password that you remember immediately when you get the computer.

Does the computer not start after a change?

Your system files are automatically backed up with Timeshift. Ask the assistant "How do I restore with Timeshift?" and it will guide you step by step. Feel free to regularly back up your own files as well.

Can't I install updates?

Open the terminal, run sudo dpkg --configure -a and then try again.

More answers can be found among Frequently asked questions.