Terms and conditions of sale

1. general

1.1 These general terms and conditions apply to Teuton Systems' products, unless otherwise specifically agreed in writing between the customer and Teuton Systems.

1.2 When selling to consumers, Teuton Systems applies the mandatory rules that follow from applicable legislation. More information about the Distance and Home Sales Act and the Consumer Sales Act can be found here.

1.3 The buyer must be of legal age or have parental authorisation.

2. order

2.1 Orders for Teuton Systems products are placed via www.teuton-systems.com. In order for an order to be binding on Teuton Systems, the order must be confirmed in writing by Teuton Systems before delivery. This means, among other things, that if a product in Teuton Systems' range is discontinued or for any other reason is not available with reasonable efforts, Teuton Systems is not obliged to provide such a product regardless of the fact that the customer ordered the same as above.

2.2 When placing an order on an account registered as a company, the registered company is in all respects to be regarded as a contractual legal party.

2.3 Orders placed on private customer accounts shall relate to purchases for private, non-commercial use. Teuton Systems reserves the right to refuse sales if the order volume of goods cannot be derived from private use.

3. delivery and shipping

3.1 Whether or not the customer receives the product at the agreed time, the delivery date is the date on which the product was available for collection from the delivery agent. The risk for the Product passes to the Customer upon receipt of the Product.

3.2 Upon request, Teuton Systems will arrange transport on behalf of the customer and choose the most suitable mode of transport after agreement with the customer. If Teuton Systems arranges transport, the customer shall reimburse Teuton Systems' expenses in connection with the transport unless otherwise agreed.

3.3 In cases where the customer chooses not to redeem the ordered shipment, the customer will be charged the cost of the corresponding freight (round trip) and a handling fee of SEK 290.

3.4 In cases where the shipment of a Teuton Systems manufactured PC remains uncollected and returned to the sender or when the customer cancels his PC, Ideal Vision AB reserves the right to charge a fee of SEK 1500:- to 2500:- incl. VAT, this to cover production costs.

3.5 If your product/shipment is damaged in transit, please report the incident to customer service via the support page . We ask you to report hidden transport damage within 7 days of receipt. We recommend that you report visible transport damage as soon as possible after receipt. At the latest, the defect must be reported within a reasonable time, which is 2 months from receipt. If there are special circumstances, it can be reported later. Failure to follow these guidelines may result in the cost of the product not being reimbursed by Ideal Vision AB.

4. Delay in delivery

4.1 The customer may, by written notice to Teuton Systems, cancel the agreement as far as it relates to delayed products if the delay in delivery due to Teuton Systems or any circumstance on his side lasts more than 45 days. Teuton Systems undertakes to refund the amount paid in advance within 20 working days.

5. price and payment

5.1 On Teuton Systems' website and in its catalogue, prices and fees are exclusive of value added tax and other taxes and charges, and also exclusive of any shipping or postage costs, which are based on Teuton Systems' current price list on the day of delivery. Teuton-systems.com only delivers within Sweden and all products are sold with 25% VAT.

5.2 Teuton Systems reserves the right to adjust the prices stated in section 5.1 at any time before the delivery date, provided that the customer is notified. The customer then has the right to cancel the purchase in writing in accordance with section 8 below.

5.3 When ordering from Teuton Systems' website, it is possible to pay with Swedish Visa and Mastercard cards. After a special credit check, payment can also be made by invoice. Teuton Systems issues an invoice on the day of delivery.

5.4 We reserve the right for final sales, misprints and price adjustments where the pricing is unreasonably low. In these cases, we reserve the right to correct these according to point 5.2.

6. delays in payment

6.1 If the customer does not pay on time, Teuton Systems is entitled to receive interest on arrears according to law and, where applicable, to withhold delivery or part thereof.

6.2 If the customer is in default of payment more than 30 days after Teuton Systems has requested the customer to pay the amount due, Teuton Systems may, by written notice to the customer, cancel the agreement in whole or in part. If Teuton Systems cancels the agreement, Teuton Systems is also entitled to damages.

7. retention of title

7.1 The Products remain the property of Teuton Systems until they are paid in full.

7.2 Until the ownership has been transferred to the customer, the customer undertakes to take good care of the products and not to make changes to them without Teuton Systems' written consent. The customer is not entitled to transfer or grant the right of use to products covered by retention of title.

8. right of cancellation

8.1 As our customer, you have the right to cancel your purchase if you notify us within 14 days of the date you received the product, provided that the packaging is unbroken.

a) If you are a trader, you have a 14-day right of withdrawal and can only cancel your purchase if the product packaging is unbroken. If an error recommendation is made in contact with the seller, the 14-day cancellation period also applies to broken packaging.
b) Products built to order (e.g. Teuton Systems PC) only have a 14-day cancellation period.
c) If the original packaging and/or accessories (cables, product manual, etc.) are missing at the time of cancellation, Teuton Systems reserves the right to invoice the customer 10% of the value of the goods up to SEK 500. The invoice has a 30-day payment period and is received by e-mail in connection with the return being finalised.

9. Guarantee

9.1 Our products, with the exception of mobile phones (see special conditions point 9.6), come with the guarantees offered to us by the manufacturer or supplier. This means, in the first instance, repair if your product breaks. If the product cannot be repaired, it will be replaced with an equivalent product. As a customer, you cannot claim any additional product warranty from Teuton Systems.

9.2 If you buy a computer as a private individual, you as the original customer have the right to complain about your product within 1 year from the day you received it.

9.3 The trader is not entitled to make a claim after the warranty period.

9.4 The serial number must be intact for the computer warranty to be valid.

9.5 Remember that damage to the computer caused by excessive dust in the computer will invalidate the warranty and the right of complaint. Our recommendation is not to leave the computer on the floor but to hang it under the desk. Clean it a few times a year with air in a can and thus increase the life of the computer.

9.6 The basic functions of our mobile phones are guaranteed to work at the time of delivery. However, the hardware, GrapheneOS operating system, apps and other software are not developed by Teuton Systems and we therefore cannot be responsible for or offer any warranty for any errors or defects that may appear or arise in the future.

10 Complaints

10.1 Customers who wish to complain about defects in ordered computer goods shall, within one year but always as soon as possible after the defect is discovered, contact Teuton Systems via customer service to the support page.

10.2 If Teuton Systems has established that the computer product is faulty, and that the fault is not due to any circumstance on the Customer's part, Teuton Systems shall, at its own expense, remedy the fault in the product, or replace the product with a new product. Teuton Systems is responsible for return shipping for valid complaints.

If you send your product to a Teuton Systems service partner, or if Teuton Systems sends your product to a service partner, the service partner can contact you as a customer directly.

11. liability for errors

11.1 Teuton Systems is obliged, in accordance with the terms below and with the urgency required by the circumstances, to remedy at its own expense any defect in the product that consists of not fulfilling the agreed specification.

11.2 Teuton Systems' liability does not cover defects that are irrelevant to the intended use of the product and that do not cause inconvenience to the customer.

11.3 Teuton Systems' liability does not include

(a) defects caused by the use of the products by the customer with other equipment or accessories in a way that affects its functioning
b) defects caused by changes or interventions made by the customer to the products which are not in accordance with Teuton Systems' instructions;
c) defects caused by the customer's use of the products in a manner other than that stated in the user documentation or by negligence on the part of the customer, its personnel or third parties or by other circumstances beyond Teuton Systems' control;
(d) normal operational maintenance such as adjustment, normal wear and tear or the need to purchase consumables.

11.4 If the customer has reported a fault and it turns out that there is no fault for which Teuton Systems is responsible, the customer shall compensate Teuton Systems according to Teuton Systems' price list applicable at any time.

11.5 Teuton Systems' liability for errors is limited to the above unless there is gross negligence. The customer cannot make other claims against Teuton Systems due to errors.

12. personalisation and profiling

By accepting the terms of sale and becoming a customer of Teuton Systems, you agree that we may personalise the content of the website based on your history, and that the information is used to provide you with relevant marketing on external sites.

We do this by using external and internal cookies and systems, including by analysing information about how you use the website, what products you look at, what you have bought and what you are interested in.

13. limitation of liability

13.1 Should Teuton Systems incur liability for damages or compensation under these general terms and conditions, the liability shall, unless there is intent or gross negligence, be limited to a total amount corresponding to the purchase price of the product or products on which the liability is based.

13.2 Teuton Systems' liability only covers direct losses. Teuton Systems' liability thus does not cover indirect losses, such as loss of business or the customer's loss of data, nor damages that Teuton Systems could not reasonably be expected to have anticipated at the time of entering into the agreement and the consequences of which he could not reasonably have avoided or overcome.

13.3 Teuton Systems cannot be held responsible for loss of stored information or software. It is the customer's obligation to take the required backup of all data before installing new hardware, software or other equipment.

13.4 Should Teuton Systems be prevented from delivering or redelivering or if such a delivery obligation becomes unreasonably burdensome as a result of labour disputes or other circumstances beyond the control of the parties such as fire, war, mobilisation or unexpected military call-ups of equivalent proportions, requisitions, seizures, currency restrictions, insurrections and riots, transport obstacles, shortage of goods, shortage of fuel, as well as delays in deliveries from subcontractors or producers as a result of similar circumstances as mentioned in this paragraph, Teuton Systems is free from all liability with the exception of complaints and crediting of missing products.

14. Assignment of the contract

14.1 Teuton Systems may, without the customer's consent, transfer the right to receive payment under these general terms and conditions.

14.2 These general terms and conditions may not otherwise be transferred without the consent of the other party.

15. Personal data

15.1 When you make a purchase at www.teuton-systems.com, you need to provide certain personal information so that we can deliver the goods to you; name, address, e-mail address and telephone number. We use this information in order to fulfil our obligations to you as a customer, in warranty cases and for sales statistics. The e-mail address provided is also used for marketing purposes if you have selected this option in your account settings. When choosing a payment method that requires credit information (instalment and invoice), a personal identity number is also required in addition to the above information.

The personal data provided will be stored in our system for 10 years.

According to the provisions of the Personal Data Act (PUL), you as our customer have the right to receive a register extract with information about what personal data we have registered about you. To obtain such an extract, please contact us at the support page.

Ideal Vision AB does not disclose or sell personal data to third parties. Third parties can only access the data that is necessary to perform specific services for Teuton Systems. In such cases, strict agreements are signed to ensure information security. In addition, Teuton Systems always decides how the data will be processed.

15.2 The price and availability of the Products are based on the time you added the Products to the shopping basket. We reserve the right to change prices slightly in connection with various promotions with expiry dates. Products may also have sold out.

We can also send out order documents, customer surveys and follow-up emails after purchase.

If you contact www.teuton-systems.com by e-mail, your e-mail case and contact information will be stored with us. If you contact Teuton Systems by phone, your phone number is stored with us. This information is necessary for us to be able to fulfil your request and to be able to contact you if follow-up is necessary.

16 Arbitration or dispute

16.1 Private individuals: Teuton Systems follows the recommendations of the General Complaints Board in any dispute regarding complaints.

16.2 Company: Disputes concerning the interpretation or application of these general conditions and related legal relationships shall be settled by arbitrators. If, in the event of a dispute, the value of what is claimed clearly does not exceed ten times the basic amount according to the Swedish National Insurance Act (1962:381) in force at the time when arbitration is invoked, the dispute shall be settled by a sole arbitrator appointed by the Stockholm Chamber of Commerce at the request of the parties.

17. copyright

All content on these pages is considered the property of Teuton Systems, a subsidiary of Ideal Vision AB, or its subcontractors. The information is protected by, among other things, copyright, marketing and trade mark rights. This means that trademarks, company names, product names and information about products regarding, among other things, product weight, images and graphics, design, layout and other content may not be copied or used without the explicit consent (in writing) of Ideal Vision AB.

18. change in terms of sale

Teuton Systems reserves the right to change the current terms of sale.

Page updated 2024-02-20