Privacy policy

This privacy policy explains how teuton-systems.com collects and processes personal data.

Teuton Systems/teuton-systems.com is operated by the limited company Ideal Vision AB, 559152-338501, with registered office in Hedemora. Our website address is: https://teuton-systems.com.

The CEO of Ideal Vision AB is responsible for the organisation's processing of personal data. The person responsible has the ultimate responsibility for ensuring that all processing and handling of personal data takes place in accordance with applicable legislation. Where the daily responsibility is delegated, will be stated under each individual point in this policy. The delegation only covers the tasks and not the responsibilities.

The policy contains information about your rights when storing personal data in a customer relationship with teuton-systems.com and general information about how we process personal data in accordance with applicable privacy legislation.

Teuton Systems does not share personal data with others, or use the data for any purpose other than that stated in this privacy policy.

1. Personal data

In order for you to make a purchase on teuton-systems.com, we need your name, address, mobile phone number and email.
This is necessary in order to send your order to the correct delivery address, keep you updated on the progress of your order and contact you if necessary regarding your orders.

We are obliged to store order information in connection with accounting, fee management and possible warranty/return management. This history is deleted after ten years. For security reasons, we also store the IP address used when ordering.

For various purposes, we may need other personal data. The nature and purpose of this personal data are described here in the privacy policy.

1.1 Your rights
You have the right to access the personal data that teuton-systems.com has registered in accordance with the applicable legislation. You may request access to this data at any time, free of charge, in accordance with the law.

Information shall be disclosed/transmitted in a secure manner. If the data subject sends his/her request electronically, and unless he/she requests otherwise, the information shall be disclosed in the usual electronic form.

You can also request that we delete or correct your personal data at any time, provided that we are not obliged to store it in accordance with applicable laws or other obligations we have.

You have the right to receive your own personal data that you have provided to teuton-systems.com - data portability.

Any personal data we send to you in these contexts is sent in encrypted file format.

You can withdraw the consent you have given us at any time. You can find the consents in your customer account with us under "my page".

You have the right to lodge a complaint with the DPA if you feel that your personal data is not being processed in accordance with this policy.

1.2 Archiving of personal data
The Accounting Act obliges us to store transaction data for 5 years, in order to protect customers' rights in connection with guarantees and complaints under the Consumer Purchase Act, the Purchase Act and teuton-systems.com's terms of sale, we store purchase history for 10 years.

1.3 Protection of personal data
teuton-systems.com has good practices and comprehensive measures in place to ensure that your personal data is not accessed by unauthorised persons and that the processing of information is carried out in accordance with the requirements of applicable law. Examples of such measures include risk assessments, implementation of organisational and physical measures, access control and archiving procedures, as well as procedures for data management and follow-up of requests for access, rectification and erasure.

You can rest assured that teuton-systems.com stores your personal data securely.

2. Delivery of goods

We work with Postnord for the transport of goods. We disclose personal data that is necessary for them to deliver the goods to you. The information shared with the carriers is name, address, telephone number and preferred delivery location. The data will be deleted after 12 months.

3. payment solutions

For security reasons, we store history that includes the IP address from which we receive orders. 
Payment details at Teuton Systems are: IP address, name, address, email and mobile phone number.

Any system that processes personal data linked to the payment of orders is strictly limited to the employees who perform the necessary tasks related to the order.

3.1 Card payments
Card numbers are not stored for any longer than necessary to ensure the efficient handling of any charge, order cancellation and credit issues. It is not possible for teuton-systems.com to see your full card number in any of our systems after a purchase has been made. If you encounter problems with a card payment, the teuton-systems.com payment officer can find the first 6 and last 4 digits of your card number (IIN/BIN number) to identify the bank that issued the card.

If you choose card as your payment method, payment and card details will be shared with our card payment provider: Worldline e-payment services and Digital River. Payment and card details are only used to make a payment.

To make shopping even easier, you can choose to store your card information securely at checkout. Our payment partner, Digital River, will then store the card on its secure systems. We do not store your card details without referring to them with an identifier. Subsequent purchases using the stored card are easy to make, therefore it is important that you log out of your customer account once you have completed the transaction and, where applicable, ensure that unauthorised persons do not have access to the device you are using. You are responsible for not sharing your username and password with others.

The information you provide when paying online will only be linked to your customer account. The information is stored in accordance with applicable laws. The intention is that you should not have to enter your card details every time you complete a purchase with us.

You can easily add new payment cards and delete stored cards at checkout. To process the payment, we will forward the card details to our payment providers Worldline e-payment services and Digital River. They store the information securely and accurately and are certified in accordance with the card companies' strictest regulation, PCI Level 1.

3.2 Klarna Invoice
For payment by invoice from Klarna, we will send personal data to Klarna. The information will consist of address, e-mail address, mobile phone number, IP address and social security number. What information the supplier shall have access to and how it shall be processed is regulated by a data processing agreement between teuton-systems.com and Klarna.

3.3 Safeguard agreements
If you choose to add an insurance policy to one or more products you purchase from us, we will share personal data with our insurance partner Insr Insurance Group. The information will consist of: name, address, email address and mobile phone number. What information the supplier will have access to and how it will be processed is governed by a data processing agreement between teuton-systems.com and Insr Insurance Group.

4. returns/service partners

In connection with the return and repair of products, teuton-systems.com cooperates with selected service partners. If a product that we have sold has a defect in accordance with the provisions of the Consumer Purchase Act or the Purchase Act, the customer has the right to have it repaired free of charge. The product will then be handled by one of our service partners, and we will share personal data with them. The information will include name, address, telephone number, e-mail address, purchase receipt (purchase history).

In cases where the goods cannot be repaired, the service partner can forward the receipt to the manufacturer. This is to inform teuton-systems.com that the item can be replaced with a new one or credited.

5. information capsules (cookies)

Cookies are small text files that are stored on your device when you download a web page. These are usually used to improve the user experience and remember who you are so that you remain logged in.

The purpose of cookies is to provide the online store with basic functionalities such as session management, as well as for analysis, customisation and marketing.

First-party cookies are necessary for the website to function.
Third-party cookies are used for analysis, marketing and customisation of the website.

Here you can read more about the cookies used on teuton-systems.com, general information about their use can be found in sections 5.1-5.5 of this policy.

5.1 How to avoid cookies
If you want to avoid the use of cookies, you can set your browser not to accept them automatically. See your browser's help pages for settings. Please note that if you choose to exclude cookies, several features of teuton-systems.com will not work.

5.2 Analysis
teuton-systems.com collects anonymous data about visitors to teuton-systems.com for analysis.
Anonymous data means data that cannot be traced back to a user or a person. The purpose of this is to collect statistics that can be used to further develop and improve the website. Examples of this type of data are: the number of visitors to the website, how it is used, how long the visit lasts, where users come from and which browsers are used.

We also collect keywords used by search engines on the website. This is done only to improve search results and customer experience, and does not collect information that can be traced back to the user.

5.3 Customisation
In order to provide you with a relevant and good experience in our online shop, we use features and systems to customise the content to you and your interests.

5.4 Marketing
The processing basis for marketing by e-mail and SMS is consent.

The Marketing Manager has day-to-day responsibility for the processing of personal data by teuton-systems.com in the context of marketing, analysis and customisation.

5.5 Personal data to third parties
teuton-systems.com will not share, sell, transfer, or otherwise disclose your personal information other than as described in this Privacy Policy. Your information will only be shared if we are legally required to do so or receive your consent.

6. Newsletters and communication

We offer email newsletters. The content of these is usually personalised for you, with relevant information and offers. Receiving these newsletters is voluntary, you must explicitly give your consent with registration. You can also unsubscribe by clicking on the link at the bottom of the newsletter.

We may also send out order and delivery confirmation documents, customer surveys and follow-up emails related to purchases made with us.

7. changes to the policy

If we make changes to this Privacy Policy, we will post the revised version here with an updated revision date. We encourage you to review the policy regularly. If major changes are made that significantly alter our privacy practices, we may also notify you by other means, such as by email, on the company website or social media.

8. contact information

If you want teuton-systems.com to delete your data, or if you want your personal data stored by teuton-systems.com to be disclosed, please contact us at contact page.

Postal address:

Teuton Systems
Gussarvsgatan 11
776 30 Hedemora

Page updated on 30 April 2020